Last updated: 13 April 2026 (version 2026.04.13).
1.1 These terms and conditions ("Agreement") apply to the Provisions application ("App"), related services, and the tools and content made available through them.
1.2 The App is provided by ShiroKoji OÜ, VAT number EE102932445, of Tartu mnt 67/1-13b, Tallinn, represented by Dennis Ekisola ("the Provider", "we", "us", "our").
1.3 Provisions is a digital platform delivered entirely over the internet, enabling hospitality teams and their authorised personnel to browse catalogues, upload ordering sheets, place and manage orders, confirm deliveries, communicate about orders, and use related operational tools. The App operates as an electronically supplied service within the meaning of EU VAT law (Council Implementing Regulation (EU) No 282/2011, Article 7): it is delivered over the internet, its supply is essentially automated, involves minimal human intervention, and is impossible to ensure in the absence of information technology.
1.4 By creating an account, accepting an invitation, or using the App, you agree to this Agreement and our Privacy Policy. If you use the App on behalf of a business, yacht, restaurant, supplier, warehouse, or management company, you confirm that you have authority to bind that entity.
2.1 Access is invitation-only. We may approve, refuse, suspend, or remove access where reasonably necessary to protect the service, other users, or comply with law.
2.2 You must provide accurate account and operational information and keep it reasonably up to date.
2.3 You are responsible for safeguarding your sign-in credentials and for all activity that takes place under your account.
2.4 You must be at least 18 years old and use the App for business purposes only.
3.1 Provisions is a self-service digital tool. Users interact directly with the platform to browse catalogues, create orders, communicate with suppliers, track deliveries, and manage operational workflows. All transactions, communications, and workflows are initiated and managed by the user through the automated features of the App.
3.2 The Provider does not act as a supplier, reseller, distributor, broker, or purchasing agent. The Provider does not source, procure, negotiate, or purchase products on behalf of any user. Purchase contracts for goods are concluded directly between the relevant buyer and supplier.
3.3 Product availability, descriptions, pricing, lead times, and media are supplied or managed by suppliers or authorised platform operators and may change. Product prices displayed in the App reflect supplier prices without modification by the Provider.
3.4 Some features are optional and depend on device permissions, including notifications, camera, microphone, speech recognition, calendar access, and photo library access.
3.5 Certain admin or warehouse features may include live broadcasts, captions, barcode scanning, and internal operational workflows.
4.1 Use of the App is subject to a service credit system. Service credits are a digital unit of account used to access the automated features of the platform.
4.2 Each new account may receive a complimentary allocation of service credits ("Onboarding Credits") as determined by the Provider at its discretion.
4.3 When a user submits an order through the App, service fees are charged for use of the automated platform features and are deducted from the account's available credit balance. The current fee schedule includes (i) a fee per line item ordered, and (ii) a fee per shipment registered with the automated tracking service. All applicable rates are published in the App and may be updated by the Provider with reasonable notice. Manual entry of tracking information remains available without service fee.
4.4 Service fees are charged for access to and use of the automated digital platform — including catalogue access, order processing, delivery tracking, communication tools, and audit trail functionality. They are not a markup, commission, or margin on product prices.
4.5 Product prices are always equal to the prices offered by the relevant supplier. Service fees are clearly separated from product costs on all order summaries and invoices.
4.6 When the credit balance is exhausted, the account holder may purchase additional credits. Credit purchases and service fee invoices are issued by ShiroKoji OÜ from Estonia.
4.7 Service credits are non-refundable, non-transferable, and hold no cash value except as a prepayment toward future service fees.
4.8 Service credits are denominated in credits and are the unit of account in which all service fees are quoted, debited, and reconciled within the App. The conversion rate between credits and euros at the time of credit purchase is published in the App and may be updated by the Provider with reasonable notice. At the time of this version, one (1) credit corresponds to one (1) euro at purchase. Future adjustments to this conversion rate will not retroactively affect the credit balance held by the account holder; previously purchased credits retain their entitlement to the platform features they originally covered.
5.1 Invoices for service credits and service fees are issued by ShiroKoji OÜ, registered in Estonia (VAT number EE102932445).
5.2 The service provided under this Agreement is classified as an electronically supplied service (ESS). For business-to-business (B2B) transactions within the European Union, the reverse charge mechanism applies in accordance with Article 44 and Article 196 of the EU VAT Directive (2006/112/EC). In such cases, invoices are issued without VAT, and the recipient is responsible for accounting for VAT in their country of establishment.
5.3 For B2B transactions with recipients established outside the European Union, the service is outside the scope of EU VAT.
5.4 The account holder is responsible for providing a valid VAT identification number where applicable. If no valid VAT number is provided, the Provider may apply VAT at the applicable rate.
5.5 The Provider does not provide tax advice. Account holders are responsible for determining and fulfilling their own tax obligations in connection with their use of the App and any purchases made through it.
6.1 You are responsible for reviewing order details, delivery information, and communications before confirming or sending them.
6.2 You remain responsible for the information, files, photos, messages, spreadsheets, delivery confirmations, and other content you submit through the App. You grant us a limited right to host, copy, process, and transmit that content as needed to operate, secure, support, and improve the service.
7.1 The App, software, design, branding, and related materials are owned by the Provider or its licensors.
7.2 Subject to this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for your internal business purposes.
8.1 The App is provided on an "as is" and "as available" basis.
8.2 To the maximum extent permitted by law, the Provider is not liable for indirect, incidental, special, or consequential loss, or for supplier conduct, product quality, or delivery performance.
8.3 Nothing in this Agreement excludes liability that cannot be excluded under applicable law.
9.1 We may update this Agreement from time to time. Material changes will be communicated through the App or by email. Continued use of the App after changes take effect constitutes acceptance.
10.1 This Agreement is governed by the laws of the Republic of Estonia. Disputes shall be resolved in the courts of Tallinn, Estonia, unless otherwise required by mandatory consumer protection law.